Learn how we helped a large IT solutions provider tackle the complexities of employee induction with a beautifully designed and effective employee induction booklet.
Develop an employee induction handbook for a large IT hardware and software solutions provider.
An accurate, clear and comprehensive induction handbook that speeds-up employee integration.
Employee integration is an important experience for new hires. It gives them an opportunity to develop their first impressions of your business, impressions that can lead to a happy stay or a short and quick exit. When First Technology wanted to make its new hires feel at home, they approached Shapeshift with a simple idea: create a staff induction handbook that encompasses all that they are.
Johan de Villiers, Managing Director, First Technology
Unpacking the history, culture and business model of a large IT hardware and services company is no simple feat, but it is possible.
Shapeshift worked closely with First Technology’s leadership team to build a complete framework of all information that should be included in the new employee handbook. This was managed through a series of open interviews to gather information only captured in the minds of employees.
Shapeshift explored unique insights, practices and experience gained by staff on the job. They also uncovered the culture and relationship dynamics that make First Technology successful, developed an understanding of First Technology’s customers, learned about the technology and solutions they stand by, documented company policies, and captured the goals and aspirations of the business and its people.
Shapeshift took to the drawing board and began to develop First Technology’s new employee induction handbook by focusing on six areas of their business.
Telling First Technology’s story required sharing the brand’s vision, mission, objectives, a look at who the leadership team is, what the overall group company structure is, and, equally important, the eight qualities of a remarkable employee.
New hires are given a breakdown of the various departments and their functions.
As a large IT hardware and software solutions provider, it was important to develop clear messaging for each of the 18 solutions and 11 vendors First Technology works with.
Business-to-business technology can often have long sales cycles, with some taking up to 12 months or more. Giving new hires keen insight on how to engage, understand and address customer needs is therefore vital.
Some questions are often difficult to ask or easy to neglect, which is why a chapter was dedicated to addressing work hours and overtime, all types of leave, medical appointments, remuneration and allowances, income tax and dress code.
Policy is usually hard to recall, but very important when conducting business and being part of a highly efficient team. This chapter covered everything from IT policy to employee conduct.
First Technology received a comprehensive and easy-to-read induction handbook with everything a new hire needs to quickly assimilate into the business.
The handbook is written in a conversational tone, making it relatable for new hires.
Critical information is condensed to speed up employee integration.
New hires have immediate access to answers for their most common questions.
- Johan de Villiers, Managing Director, First Technology -